Yes, we offer a free tier so you can test IllumiChat with real data and use cases before committing. It’s a great way to explore our AI agent’s impact on your support volume and team bandwidth.

We offer transparent, scalable plans based on your usage and support needs. No hidden fees, no surprise add-ons, just straightforward pricing designed for growing Customer Success teams.

Yes. You can cancel or change your plan at any time. If you're on a paid plan, changes will take effect at the end of your current billing cycle.

Chat completion models work by providing a response based on one request. For example, "summarize my document". Deep Research, on the other hand, uses a multi-step approach to "think" before providing a response. Usually deep research models, on average, require four requests before the model provides the user with a response. Real time retrieval from third party systems such as Jira, HubSpot, and ZenDesk require deep research models.

You can deploy your first AI agent in under 15 minutes. Just connect your data sources and you're ready to go. No dev team required.

Yes. We integrate with tools like HubSpot, Jira, and OneDrive, with more coming soon. If your CS stack includes knowledge bases, CRMs, or ticketing platforms, we likely play nice.

Absolutely. Each user's knowledge base is segregated from other data stores. We follow strict security and compliance standards, including encryption at rest and in transit. Your data stays private and is never used to train public models. GDPR and SOC2 coming soon.