The Problem With “AI Support” Today
Customer Success teams are being told that AI can take support to the next level. Faster replies, happier customers, lower costs.
But most AI tools in the market today don’t deliver on that promise. They’re either too shallow (FAQ bots), too fragmented (plugin overload), or not made for CS teams (note-taking tools with no ticket insight).
What CS Teams Actually Need From AI
- Context-aware answers across tools (Jira, Notion, HubSpot, etc.)
- Answers that evolve with documentation, release notes, and edge cases
- A smooth path to deploy and test (without buying a full platform)
- A way to help both internal CS reps and customers
Where Current Tools Fall Short
Chatbase
Good for:
- Quickly turning a doc or website into a bot
- Simple live site embedding
But…
- Can’t handle connected systems or multiple sources well
- Lacks role-based access (agent-facing vs customer-facing)
- No contextual awareness beyond uploaded file chunks
- Support reps still end up searching Notion/Jira manually
ChatGPT
Good for:
- Single-use tasks like querying weather, reading docs, summarizing
But…
- Not scalable for real-time support
- Difficult to measure outcomes for customer facing questions and answers
- Requires integrations with third party tools for routing, inbox management, etc.
Notion AI
Good for:
- Internal documentation summaries
- Streamlining writing, brainstorming
But...
- Not built to surface answers across multiple systems
- No real user- or ticket-based logic
- Not embeddable or usable by customers directly
- CS reps still tab-switch to find answers
What IllumiChat Does Differently
Real CS Use Case: Product Release Confusion
Customer emails:
“Your last release broke something. Where are the patch notes?”
- Chatbase: Can't connect to release notes or Jira history
- ChatGPT: Might find the notes if you set up the plugin but can’t reference ticket context
- Notion AI: Won’t surface anything unless you're already in the right page
- IllumiChat: Searches across Jira + release notes + knowledge base in seconds, surfaces the right patch link, and is usable by both CS teams and your customer
Built for Customer Success, Not Generic Chatbots
We’re not just building another doc-fed chatbot.
We're focused on solving the real pain points CS leaders and agents face:
- “Where’s that answer?” → Found across tools instantly
- “What do I say?” → Custom-tailored responses based on your style
- “Can I share this with customers?” → Use the same bot, different voice and access
- “How fast can I launch it?” → Setup in under an hour, no dev needed
Want to see how it works on your content?
- Book a demo or get started free
